Powered by GEOH

Grace & Hope
Health Care

Expert billing & software services — built specifically for home health agencies like yours.

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1–2 wks
Onboarding time
3
1-on-1 success meetings
6 days
A week support
100%
Home health focused

Billing & Software Services

Everything Grace & Hope Health Care needs to run efficiently — billing handled, software configured.

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What's included
for your agency

Dedicated U.S.-based team supporting Grace & Hope Health Care.

Billing

Claims, denials, reporting — fully managed

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⭐ Full Suite Software

Platform setup, EVV, scheduling & support

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Billing Services
Claims submission & processing
Denial follow-up & resubmission
Monthly billing reports
Dedicated billing specialist
Payer communication & appeals
VA & Medicaid billing
Authorization maximization
ERA & remittance posting
Software & Platform
GEOH portal setup & onboarding
EVV compliance configuration
Staff & caregiver management
Visit scheduling & tracking
Real-time reporting dashboard
Ongoing technical support
Support & Onboarding
U.S.-based support team
6 days a week customer support
1–2 week onboarding
3 one-on-one success meetings
Dedicated success liaison
Weekly Medicaid webinars
15%
more revenue
Did you know?

Agencies collect 15% more on average when they switch to GEOH's billing services.

Most agencies don't realize how much revenue slips through the cracks with in-house billing — missed claims, unchallenged denials, authorization gaps. GEOH's dedicated billing team catches what gets missed and fights for every dollar your agency has earned.

See what GEOH can do for Grace & Hope

Your onboarding journey

From your first call to fully operational — we walk Grace & Hope Health Care through every step. Most agencies are live in 1–2 weeks.

1

Orientation

First call

This is where we build your agency's profile in GEOH. We collect the basics — your Medicaid ID, EIN, and the services you provide — and take the time to get to know you and how your agency runs. We also set clear expectations: how our services work, who you'll be working with, how we report back to you, and what falls outside our scope. For billing and admin, we go through and set up delegate accounts for the GEOH team in the appropriate payer portals and aggregators.

Collect Medicaid ID, EIN & services
Get to know your agency & team
Set expectations & service scope
Set up delegate payer portal access
2

Onboarding — The 5 foundations of GEOH

Second call

This is the core onboarding session. We walk through the 5 foundations of the GEOH platform together to make sure your system is set up correctly and your team understands how everything connects. By the end of this call, you'll have a solid understanding of how GEOH is structured and how your agency fits into it.

The 5 foundations

1 Visit types
2 Tasks
3 Employees
4 Clients
5 Authorizations
By the end of this call, we'll have a clear picture of how your system is set up and how your agency operates within GEOH.
3

Follow-up & ongoing check-ins

Ongoing

Follow-up calls typically come with a homework assignment — we encourage you to use the system, find hard situations, ask questions, and connect the dots. This isn't just one meeting; it can be multiple sessions as your team gets fully comfortable. We cover things like the Operations worklist and how to find your billing and payroll reports, making sure nothing falls through the cracks.

Homework assignment to explore the system
Bring hard situations & edge cases
Operations worklist walkthrough
Finding billing & payroll reports
Connect the dots across all 5 foundations
Can be multiple sessions as needed
1–2 week timeline
From first call to fully operational
3 one-on-one meetings
With your dedicated success team
6-day support after go-live
We're here when you need us

Digital forms — paperwork, solved

Say goodbye to paper, fax, and chasing down signatures. GEOH's digital forms keep your agency organized and moving faster, without the administrative headache.

Everything your agency needs — digitally

GEOH replaces your paper-based intake, consent, and compliance forms with digital versions that can be completed on any device — by caregivers, clients, or office staff. No printing, no scanning, no lost documents.

Completed on any device
Signatures captured digitally
Instantly accessible in your portal
No lost or illegible paperwork

Forms included

Client intake forms
New client info, medical history, and care preferences — collected digitally from day one.
Consent & authorization
HIPAA-compliant consents and service authorizations signed and stored automatically.
Caregiver onboarding
New hire paperwork, I-9s, direct deposit, and compliance docs — all handled digitally.
Visit & care documentation
Visit notes, care plans, and incident reports submitted and tracked in one place.
OASIS assessments
Completed digitally — accurate, compliant, and always on file.
Discharge paperwork
Discharge summaries and end-of-care documentation stored automatically.
485 Plan of Care
Physician-signed plan of care generated and tracked digitally — no chasing paper signatures.
Emergency documentation
Emergency contacts, backup care plans, and critical agency docs — ready when you need them.
Digital forms are included with GEOH for Grace & Hope Health Care — no extra setup required.
Ask Mitch about digital forms

Ongoing Training & Support

Onboarding is just the beginning. GEOH keeps your entire team sharp and up to date with two dedicated recurring training sessions — both on Zoom, both built around how Grace & Hope Health Care operates.

Caregiver training

Check-in & check-out
Zoom session

Recurring · Scheduled with your team

A dedicated Zoom training session for all caregivers at Grace & Hope Health Care. Your success team walks caregivers step-by-step through the GEOH mobile app — how to clock in when they arrive, how to clock out when they leave, and how EVV works so every visit is properly verified and no hours are lost.

How to download & log into the GEOH app
Clocking in at the start of a visit
Clocking out at the end of a visit
What to do if check-in fails or is missed
How EVV protects caregiver hours
Live Q&A with your success team

Ongoing GEOH training

Weekly platform
training on Zoom

Every week · Open to all staff

Every week, GEOH hosts a live Zoom training open to all Grace & Hope Health Care staff. These sessions cover platform updates, billing tips, scheduling best practices, and any new features — keeping your office team confident and maximizing everything the GEOH system has to offer as your agency grows.

New GEOH features & platform updates
Billing workflow tips & best practices
Scheduling & authorization management
Reporting & how to read your dashboard
Medicaid & payer policy updates
Open Q&A — bring any question
Both sessions are included for Grace & Hope Health Care
No extra cost. Just reach out to Mitch to get scheduled.
Email Mitch to get scheduled

What agencies say about GEOH

Don't just take our word for it. Here's how real home care agencies have grown, recovered revenue, and found peace of mind with GEOH.

"Before GEOH, I was drowning in paperwork and worried I was leaving money on the table every month. Since switching, our billing is handled, our team is organized, and I finally feel like I'm running my agency instead of it running me."

Q
Quiana Harlin
Grew her agency 3x with GEOH

"We recovered $31,000 in billing we didn't even know we were owed. GEOH found claims that had slipped through and got us paid. That alone was worth every penny."

A
Agency Owner
Recovered $31,000 in lost billing

Read the full stories

Quiana Harlin 3x agency growth

How Quiana found peace of mind while growing her agency three times over.

Read the story
Nachelle Moore 800% growth + $51K

A new agency that grew 800% and received $51,000 — with GEOH from day one.

Read the story
Billing Recovery Story $31K recovered

How GEOH identified and recovered $31,000 in billing a home care agency didn't know it was owed.

Read the story
See all customer stories

Ready to simplify your
operations?

Reach out to Mitch directly and find out how GEOH can power Grace & Hope Health Care.

mkelly@geoh.app