Customer Story

How a New Agency Grew 800% and Received $51,000 with GEOH!

She was new to the home care world — nervous, learning fast, and determined to grow. On her very first billing submission with GEOH, they found $51,000 in claims for her agency.

Agency Owner

First Submission

$51K

found on the very first billing submission

Client Growth

3→36

clients in her first year with GEOH

Agency Growth

800%

growth since partnering with GEOH

The Challenge

As a brand-new agency owner, she was learning everything for the first time — EVV, Medicaid, scheduling — and her agency was going over their units.

The Solution

She chose GEOH's EVV software and the billing plus package, so she didn't have to schedule her caregivers anymore and billing was handled from day one.

The Result

$51,000 found on her first submission, 800% agency growth, and the ability to apply for new waiver types and expand her client base.

Starting a new business is always a daunting task, and her experience was no exception. As she embarked on building her agency, she was faced with learning about the home care world for the first time and figuring out how she was going to grow. In the early stages, her agency had just three or four clients, and the complexities of running an agency were overwhelming — particularly navigating EVV systems and Medicaid administrative processes.

One specific issue she encountered was with scheduling — her agency was going over their units. After some searching, she came across GEOH. She decided to use their EVV software and selected the billing plus package so she didn't have to schedule her caregivers anymore. From the very beginning, GEOH proved to be user-friendly and reliable. She felt an immediate sense of security: "I felt secure with these guys; I felt safe."

That trust was solidified when, on the first submission, GEOH found $51,000 of claims for her agency. The amount was so substantial that she initially thought it was a mistake. With GEOH's help, she was able to focus on applying for new waiver types and growing her agency from 3 clients to 36 in her first year.

"When people say that they use someone else, I say, 'Why aren't you using GEOH?' It does not make sense why you would not use GEOH!!"

Agency Owner

Agency Owner

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