Ferrin Parham and Frenchie from HSPHC

THE CHALLENGE:

With more than 50 clients, Ferrin and Frenchie had their hands full as the only two managers of Holy Spirit Home Care. Their agency was successful, but it was becoming overwhelming and very time-consuming to deal with billing, scheduling, and managing caregivers on their own.

Additionally, their former EVV vendor never explained why claims were denied or other common issues agencies face. When they attempted to contact customer service, it was too late to fix anything by the time anybody got back to them, often resulting in lost money.

THE SOLUTION:

Ferrin and Frenchie decided on GEOH’s Billing Plus Package, which included all the back office work they needed for their agency. This provided significant stress relief from managing their agency on their own. They no longer had to grapple with denied claims; they now had the answers they needed about the claims process.

Their Billing Plus provider took over scheduling and caregiver management tasks, alleviating the issues they had before. And when they need assistance, they can reach a live person quickly, without the frustration of waiting for returned emails or chatbot messages.

THE RESULTS:

Ferrin and Frenchie now have more time to focus on new opportunities to expand their business and add more services that will benefit a larger group of people. They have gained a new level of confidence in managing their agency’s operations. They are currently working on their BDDS Waiver and are hopeful of soon adding medical services and an adult daycare program to their agency.

In addition to more time, they also have the pleasure and comfort of knowing they no longer have to deal with the headache of denied claims, manual check-ins, and the other things that get in the way of doing what they love.

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THE CHALLENGE:

THE SOLUTION:

THE RESULTS:

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